B2W pre-employment programme prepares learners to work at AON

Join B2W’s programme for the opportunity to work in AON’s Customer Service team from 13 October 2025.

This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector.

Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online. They then explore digital presence and security, understanding how to protect information and work safely in virtual environments.

The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments. Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively.

This structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.

Course Content: Level 1 Digital Contact Centre Operation, Level 2 Digital IT Skills, Level 1 Cyber Security
Course Duration: Five weeks, Monday to Friday, 9am – 5pm

Location: Online via Teams interactive classroom
Interview: On completion of the B2W course, you will be prepped and supported for your guaranteed interview with AON for the below role, please ensure you answer calls/emails post course to coordinate your interview with us and the employer.

Back2Work Eligibility criteria
• live in South Yorkshire post code
• be aged 19+ (born before 31/08/2006)
• have an NI number and ID (either passport or birth certificate)
• have good standard of English for learning (ESOL min L1)
• be unemployed and not studying any other courses
• been in the EU/UK for the last 3 years (refugee exemption)
• must have access to a laptop, tablet, or PC (with webcam)
• learners must not already hold the qualification above
• be available for the duration of the course (9-5, on Teams)

AON’s offices are based at S9 2LF. Roles will move to hybrid working following probation period.

To refer a candidate, complete the pre-screen form below and send their name, email address and telephone number to: kendall.clark@b2wgroup.com