B2W’s next Digital Contact Centre course starts on Monday 10 November. On successful completion of the course, candidates are guaranteed interviews with AON Sheffield (S9/Hybrid) and BT: Plusnet Sheffield (S1).
This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector. Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online.
They then explore digital presence and security, understanding how to protect information and work safely in virtual environments. The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments.
Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively.
This structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.
Course Content: Level 2 Digital IT Skills, Level 1 Digital Contact Centre Operation, Level 1 Cyber Security
Course Delivery: Monday – Friday, 9am – 5pm, Online via Teams interactive classroom (breaks throughout).
Interviews: On completion of programme, learners/applicants will be prescreen first stage link, once submitted, interviews will be arranged with them. Our progressions team will help learners to prep for interviews. Learners must be active on email & mobile post programme until interview feedback is provided.
To refer please send: Name, email address and telephone number to kendall.clark@b2wgroup.com
Please note that ideally referrals need to be made at least 48 working hours prior to course start to allow for the enrolment process. Its first come, first served as these courses fill up fast.
Eligibility
Learner Commitment
- Must provide NI number and ID (passport or birth certificate)
- Must have access to either a laptop/ PC/ Tablet (with webcam) – Contact centre courses can use quality Tablets (Windows 10+)
- Be available for the duration of the course, 9am-5pm – Flexibility given for school runs, interviews or medical (UC will usually arrange call apt while on course)
- Complete pre-course assessments and communicate effectively throughout enrolment and onboarding. (look out for a call from our 0161 number)
Back2Work Eligibility Criteria
Applicants must meet all of the below:
- SYMCA learners must live in South Yorkshire post code
- born before 31/08/2006 (19+)
- unemployed and not studying any other courses
- been in the EU/UK for the last three years / right to work in UK
- not already hold the same qualification they are booking on to
- be available for the duration of the course, 9am-5pm – Flexibility given for school pickups/drop offs or medical
- have a good level of English suitable to the role and learning (min L1 ESOL)
- Must meet above ‘learner commitment’
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