B2W are offering a BT Direct SWAP, where participants are upskilled in customer service and inbound sales, leading to various job roles at BT.
Participants will be considered for three or four departments when they come to interview. BT have 15 spots to fill each month, so B2W is looking for 20+ starters on their courses.
The official SWAPs will start from week commencing 12 January. However, there are some spaces on the upcoming contact centre programme starting on 8 December. There is a two-week break in December, but learners can return to finish the programme in the new year.
Referrals for December must be sent as soon as possible to: kendall.clark@b2wgroup.com
Please note: ideally referrals need to be made at least 48 hours prior to course start to allow for the enrolment process. Its first come, first served.
Self-referrals can use QR code below to send details directly to me – Please have them state your name/email in ‘Where did you hear about us?’ box.
Contact Centre 3
Starts: 8 December – 23 January (Christmas break: 19 December – 5 January)
Guaranteed Interviews with BT: EE campaign Doncaster (DN4)
Guaranteed Interviews with BT: EE / Plusnet campaigns Sheffield (S1)
This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector. Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online.
They then explore digital presence and security, understanding how to protect information and work safely in virtual environments. The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments.
Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively.
This structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.
Course Content: Level 2 award Digital IT Skills, Level 1 certificate Digital Contact Centre Operation, Level 1 award Cyber Security
Course Duration: 24.5 days, Mon – Fri, 9am – 5pm, Online via Teams interactive classroom (breaks throughout)
Site Visit: During the programme, learners will attend a Site visit facilitated by B2W team to have a tour of the venue, meet the teams and a chance to explore and ask any questions prior to having first stage interviews. Chance to make a great first impression and check it all out!
Interviews: On completion of programme, learners/applicants will have their first stage Tel interview, followed by 2nd stage Face to face if successful. Please be sure to understand the role below and company ethos.
Our progressions team will help learners to prep for interviews. Learners MUST be active on email & mobile post programme until interview feedback is provided.
Employer Intake: WC 26 January / WC 16 Feb
Contact Centre 4
Starts: 12 January
Guaranteed Interviews with BT: EE campaign Doncaster (DN4)
Guaranteed Interviews with BT: EE / Plusnet campaigns Sheffield (S1)
This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector. Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online.
They then explore digital presence and security, understanding how to protect information and work safely in virtual environments. The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments.
Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively.
This structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.
Course Content: Level 2 award Digital IT Skills, Level 1 award Digital Contact Centre Operation, Level 1 award Cyber Security
Course Duration: 19 days, Mon – Fri, 9am – 5pm, Online via Teams interactive classroom (breaks throughout)
Site Visit: During the programme, learners will attend a Site visit facilitated by B2W team to have a tour of the venue, meet the teams and a chance to explore and ask any questions prior to having first stage interviews. Chance to make a great first impression and check it all out!
Interviews: On completion of programme, learners/applicants will have their first stage Tel interview, followed by 2nd stage Face to face if successful.
Please be sure to understand the role below and company ethos. Our progressions team will help learners to prep for interviews. Learners MUST be active on email & mobile post programme until interview feedback is provided.
Employer Intake: WC 16 February
Contact Centre 4
STARTS: 26th January
Guaranteed Interviews with BT: EE campaign Doncaster (DN4)
Guaranteed Interviews with BT: EE / Plusnet campaigns Sheffield (S1)
This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector. Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online.
They then explore digital presence and security, understanding how to protect information and work safely in virtual environments. The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments.
Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively. T
his structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.
Course Content: Level 2 award Digital IT Skills, Level 1 award Digital Contact Centre Operation, Level 1 award Cyber Security
Course Duration: 19 days, Mon – Friday, 9am – 5pm, online via Teams interactive classroom (breaks throughout)
Site Visit: During the programme, learners will attend a Site visit facilitated by B2W team to have a tour of the venue, meet the teams and a chance to explore and ask any questions prior to having first stage interviews. Chance to make a great first impression and check it all out!
Interviews: On completion of programme, learners/applicants will have their first stage Tel interview, followed by 2nd stage Face to face if successful.
Please be sure to understand the role below and company ethos. Our progressions team will help learners to prep for interviews. Learners MUST be active on email & mobile post programme until interview feedback is provided.
Employer Intake: WC 16 March
Eligibility
Learner Commitment
- Must provide NI number and ID (passport or birth certificate)
- Must have access to either a laptop/ PC/ Tablet (with webcam) – Contact centre courses can use quality Tablets (windows10+)
- be available for the duration of the course, 9am – 5pm – Flexibility given for school runs, interviews or medical (UC will usually arrange call apt while on course)
- complete pre-course assessments and communicate effectively throughout enrolment and onboarding. (look out for a call from our 0161 number)
Back2Work Eligibility criteria – Applicants MUST meet all
- SYMCA learners must live in South Yorkshire post code
- born before 31/08/2006 (19+)
- unemployed and not studying any other courses
- been in the EU/UK for the last 3 years / right to work in UK
- not already hold the same qualification they are booking on to
- have a good level of English suitable to the role and learning (min L1 ESOL)
- Must meet above ‘learner commitment’
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