B2W’s Contact Centre programme online, starts on 12 January 2026. This course has guaranteed interviews at a range of South Yorkshire employers (job descriptions attached):
- Vodafone Manvers, Rotherham, S64
- BT: EE Doncaster, DN4
- BT: Plusnet Sheffield, S1
- AON Sheffield, S11
Replies to referrals and remote enrolments will take place from Friday 2 January.
Contact Centre – Guaranteed Interviews
Starts: Mon 12 January – Thursday 12 February
This programme is delivered online to mirror hybrid working practices, helping learners develop the behaviours, digital skills, and independence needed for remote roles in the contact centre sector.
Learners begin with basic digital skills, including setting up and using devices securely, managing data, and staying safe online. They then explore digital presence and security, understanding how to protect information and work safely in virtual environments.
The course also focuses on workplace behaviours and values, preparing learners to contribute positively to professional environments. Practical units on incoming and outgoing telephone sales develop planning, communication, and customer engagement techniques, while contact centre customer service equips learners to meet customer needs, follow regulations, and handle queries effectively.
This structured pathway ensures learners are job-ready for digital contact centre roles with strong technical, behavioural, and customer service skills.
Course Content: Level 2 Digital IT Skills, Level 1 Digital Contact Centre Operations, Level 1 Cyber Security
Course Duration: 24 days, Monday – Friday, 9am – 5pm, online via Teams interactive classroom (breaks throughout)
Interviews: On completion of programme, learners/applicants will be sent a pre-screen link by the employer, once submitted, interviews will be arranged with them.
Please be sure to understand the role below and Vodafones pre-screening. Our progressions team will support learners to prep for interviews. Learners MUST be active on email & mobile post programme until interview feedback is provided.
Next Steps:
- Please complete the three Diagnostic Assessments on our website est. 15-20 minutes
- Complete all three assessments (English, Maths, Digital) and click submit. Then email your three scores to kendall.clark@b2wgroup.com – they don’t send automatically
- Please answer the below:
- Date of birth:
- National insurance number:
- Post code:
- Benefit if claiming:
- Laptop/PC/Tablet for course? Y/N
- Have you reviewed and understood the Job requirements below? Y/N
- Please confirm you meet all below criteria:
Back2Work eligibility criteria
- live in South Yorkshire post code
- be aged 19+ (born before 31/08/2006)
- Provide ID & NI for enrolment
- have good standard of English for learning (ESOL min L1)
- be Unemployed and NOT studying any other courses
- been in the EU/UK for the last 3 years (refugee exemption)
- have access to a laptop or PC (with webcam)
- learners must not already hold the qualification above
- be available for the duration of the course (9-5, on Teams)
To refer, send the name, email and telephone number of the participant, and the above Next Steps information, to kendall.clark@b2wgroup.com
Please note that ideally referrals need to be made at least 48 hours prior to course start to allow for the enrolment process.
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