Sheffield Council housing advice and support during COVID-19

Published by Sheffield City Council

Sheffield Council housing advice and support during COVID-19

Rented Council Properties

In line with current Government guidance around social distancing, we have closed our housing offices.

You can still contact us by telephone on 0114 293 0000 but please be aware our telephone helpline teams are very busy and facing staff shortages.

If we need to see you face-to-face to help you, we will advise you during your call and make arrangements for you to come to a suitable Council Office at an arranged time.

We will continue to carry out emergency and urgent repairs where it is safe to do so.
Routine servicing of gas appliances will also be carried out, where it is safe to do so.

If you are homeless or at risk of homeless you should contact our Housing Solutions Team on 0114 273 6306. If you need to speak to us after 5pm you should phone 0800 7311 689.

If you need to make a request from the Local Assistance Scheme, please contact us on 0114 273 4567. You can also complete an online application form through our website

If you are a Council Tenant you can phone with urgent enquiries (including urgent repairs) on 0114 293 0000. For non-urgent enquiries please contact us via our website

Help and support in paying your council house rent

During the Covid-19 pandemic, Sheffield City Council would like to reassure tenants that support is still available to you if you need our help.

We are aware that many of our tenants may have been financially affected by the outbreak.

Councillor Julie Dore, Leader of Sheffield City Council, said:

“I can confirm that as part of this Council’s commitment to supporting our tenants through difficult times, no council tenant will lose their home because of Covid-19”.

However, tenants are still liable for their rent and should pay this as usual where they can. If you are facing financial hardship and are struggling to pay, please get in touch or click here for government support available

If you need further help or advice, please contact us as soon as possible on 0114 293 0000 so we can agree a realistic repayment plan and support you through this difficult time.

If you are self-isolating, remember you can pay your rent without leaving your home. The quickest and easiest way is by Direct Debit. Click here for advice about how to set up a Direct Debit as well as make online and automated telephone payments.

Finally, if you are vulnerable and need support of any other kind, contact Sheffield City Council’s dedicated Community Support Service helpline on 0114 2734567

Rented Private Properties

If you are renting your home from a private landlord and are worried about losing your home, please call your landlord to make them aware of your situation in the first instance.

If you are still concerned about losing your home or if anything else concerns you about your living conditions, you can talk to us in confidence with a member of our Private Housing Standards Team on 0114 273 4680 or you can email for advice and support.


Advertised properties for rent have been suspended on our website. We have also withdrawn bids on properties already advertised and will contact customers affected by this in the usual way.

Accommodation will only be provided to those with the most critical needs.

If you have a priority and wish to discuss this further, please call 0114 293 0000.

If you don’t feel safe where you currently live, contact South Yorkshire PoliceVAS or IDAS for help and support.

For more information on the support available and how you can access these services, please click here

If you have nowhere to live and cannot self-isolate, contact Housing Solutions on 0114 273 6306 (9am-5pm) or 0800 7311 689 (after 5pm).

Council Housing Maintenance

Sheffield City Council is responding to the coronavirus pandemic responsibly by continuing to prioritise gas servicing checks to the 36,000 council homes that have gas appliances in the city. Tenant safety remains a priority. It is every landlord’s responsibly to act responsibly and the council is committed to making sure tenants are safe.

Cabinet Member for Neighbourhoods and Community Safety at Sheffield City Council Paul Wood, said:

“We appreciate that our tenants may have some concerns when an engineer enter a tenants home and we are communicating with them about this directly.

“We are taking appropriate steps to alleviate their concerns, particularly in regard to gas engineer appointments to carry out maintenance checks or repair works. If a tenant is self-isolating, for example, it is understandable that a routine gas inspection will not be possible.

“Rumours have been circulating across the city saying the Council are planning to stop gas inspections. This is not the case. All landlords, ourselves included, are legally responsible for the safety of their properties and have a duty of care to tenants to continue to follow the law on making sure gas appliances are safe.”

In line with government guidelines to the COVID-19 Pandemic these pages will be updated if changes affect the services mentioned.