Council care and support during COVID-19

Written by Sheffield City Council

The Council’s cabinet, held virtually for the first time due to lockdown, has reported on how the Council has responded to COVID-19 across the city.

We have prioritised support for those who need us most, by giving £2.4 million to our communities to help people of all ages who need our care or are vulnerable.

With over 250 officers trained and deployed to support critical services, officers from the Council have put in hundreds of extra hours to provide much needed support. Those who are usually office-based have delivered over 600 emergency food parcels, helped over 900 households with personal shopping and collected and delivered essential medications for over 500 households.

Over 4000 calls have been made to social care providers to offer them advice and support where needed and we’ve distributed an average of more than 330,000 items of PPE per week with 85% going to Independent Care Providers.

George Lindars-Hammond, Cabinet Member for Health and Social Care at Sheffield City Council said: “I personally could not be more proud of all the council workers who have risen to this enormous challenge. They have stepped in when needed and they are saving lives.”

To make sure that the needs of those providing care are met, we have introduced a dedicated phone line, open from 8.45am to 4.45pm each day and now have appointed dedicated officers who are responsible for PPE, safeguarding and making sure that the right staff are available when needed.

With over 116 care homes in Sheffield ensuring that our most vulnerable residents receive the best possible care, we have continued to work closely with our health partners to an agreed plan that care homes across the city have welcomed.

We continue to make sure that staff in these homes are also supported with the right equipment and the right help they need to cope with the stress they face at work due to COVID -19.

George added: “Our care homes across the city are all working as hard as possible and we thank them for everything they are doing to minimise the impact of COVID-19. Care homes will receive additional funding and our priority is to make sure that all of our care homes cope with this situation as best they can.

“We have estimated that our Coronavirus-related spending will be £70 million and we have received £34 million from Government so far. An expected further £6 million will be also be received shortly.

“In recent weeks, we’ve provided an interim payment to care homes in Sheffield in recognition of the financial pressures they are all experiencing due to COVID-19. We’re continuing to work with them on an individual basis to assess the extra costs that they have experienced and are working closely to agree the financial support available to each one on a home by home basis.”

For the most up-to-date services and support to adult social care, including any changes that may take place please check here:

We are also following the Government’s rules on social distancing, shielding and self-isolating. If these rules mean we need to change, delay or cancel services, we will make sure that alternative care and support is there to meet people’s needs. This might mean providing support in people’s homes rather than in a community setting, by a different support provider, by telephone or online or through one of the many mutual aid groups or community hubs in the city.

If anyone is self-isolating or shielding and they have no family or friends to call on, help is available on our Community Helpline 0114 273 4567 or there is help online at