Jobcentre guidance on new national Covid restrictions

Written by the Department for Work & Pensions

On 31 October 2020, the Prime Minister announced that the Government will be introducing new national COVID-19 measures in England to protect the NHS and save lives.

This means from 5 November 2020 until 2 December 2020 in England, the following updated jobcentre guidance will apply to customers, and will ensure essential support is provided whilst keeping colleagues and customers safe.

  • Jobcentres will remain open, as they have throughout this pandemic, to provide essential services and support to those whom we cannot help in any other way.
  • We will ensure that this support continues to be delivered in line with the latest government and PHE guidance – such as maintaining social distancing and rigorous cleaning regimes – keeping our colleagues and customers safe.
  • Customers will continue to be supported by Work Coaches online and over the phone, with jobcentres remaining open to help those who need extra support and are unable to interact with us on the phone or digitally.
  • Our Work Coaches will continue to deliver employment support programmes such as Kickstart and JETS, by phone or through online channels.
  • Face-to-face assessments for disability benefits remain suspended.
  • If you think you might be entitled to a health and disability benefit, you should contact us as soon as possible to make a claim in the usual way.
  • For existing customers, payments will continue as normal. Anyone who has a change in their needs should contact us immediately so we can ensure they are receiving the correct level of support.

On 3 November 2020, we also confirmed that the suspension of the Minimum Income Floor – for self-employed customers claiming Universal Credit in England, Scotland, and Wales – has been extended to the end of April 2021. This means that self-employed customers on Universal Credit will receive a payment that reflects their earnings at this difficult time.

A DWP spokesperson said:

“Jobcentres have remained open throughout this pandemic to provide vital support and essential services to those whom we cannot help remotely.

£These new measures will ensure that we can continue this support while keeping our colleagues and customers safe, following the latest Government and PHE guidance.”

To view the original press release, please click here