Further job vacancies in South Yorks for JCP work coaches

Closing Date: 17th March 2021 23:55


District: South Yorkshire

Region: North Central Group

City/Town: Barnsley, Doncaster & Rotherham, Sheffield

Job Centre Locations: Barnsley, Dinnington, Doncaster, Maltby, Mexborough, Rotherham, Sheffield Bailey Court, Sheffield Cavendish Court, Sheffield Chapeltown, Sheffield Hillsborough, Sheffield Woodhouse, Thorne

Role Title: Work Coach

Detail of reserve list: 3 Months

Number of positions available: 179

Post Type: Fixed Term

Length of employment: 12 months

Working Pattern: Full-Time, Part-Time, Full-Time Part-Year, Part-Time Part-Year

Role Type: Operational Delivery

Salary Range: £20,001 to £30,000

Salary Minimum: £27,565

About The Job:

The Work Coach holds a key role in the Department for Work and Pensions as you will be helping people and their families towards financial independence through work and enabling them to get the support they need as they move towards this ambition.

Work Coaches are customer focused, dedicated individuals with empathy and compassion and able to deliver an exceptional public service to people who need support. 

You will use sound judgement to help people through some difficult, challenging times in their lives and your tailored coaching can make a huge difference to their ability to find, stay in and progress in a job. You will work collaboratively and proactively across a range of work areas in the Department, as well as in your local community to find support and plan positive next steps for a wide range of people, including some of society’s most vulnerable people.

As a Work Coach you will also receive a tailored learning and development programme to build your knowledge and skills.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then being a Work Coach may be an ideal role for you!

Additional Information:

Selection Process

Stage 1- Apply

Please complete the application form and write up to 500 words providing examples of how things you have done in the past and your skills and experience help you demonstrate the Civil Service Behaviour Communicating and Influencing (Level 2). The evidence you provide must relate to your own experiences.

More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links.

Stage 2 – Selection

After submitting your application, you will be sent an invitation with a link to complete an online Situational Judgement Test. This is designed to test your skills for the Work Coach role. You must complete and submit the test by the deadline stated in your invitation. If you do not complete and submit the test before the deadline, your application will not progress.

If you pass the Situational Judgement Test your written application form evidence will be assessed. If you meet the required standard and your application is successful, you will receive an invitation to a pre-recorded interview. At interview you will be assessed against three Civil Service Behaviours (Level 2)

  • Communicating and Influencing
  • Managing a Quality Service
  • Making Effective Decisions

The evidence you provide must relate to your own thoughts and experiences.

Feedback will only be provided following an interview.

More information about the job role and additional guidance on the selection process is available here.

Stage 3 – Offer

If you are successful at the interview stage, we will be in touch to offer you a role in one of your location preferences. Offers will be made in strict merit order with offers being made to the highest scoring candidates first.

If we are unable to offer you a role initially, we will place your name on a reserve list for up to 3 months for any further vacancies that may arise in your preferred locations.

Contact point for applicants

Phone – 0345 241 5365

Email – DWP-Customer_Hub@gov.sscl.com

Further Information

Applying for more than one EO Work Coach vacancy

If you apply for more than one vacancy you will have to take the on-line test for each advert. If you pass the online test your form will be sifted once and the score applied to all of your other applications. If successful at sift you will be interviewed once only and the interview score applied to all adverts.

Location Preferences

As part of the application process, you will be asked to choose up to 5 location options (from those available in the vacancy) telling us where you would prefer to work if you are successful. In many of our vacancies, some of the site locations that are close to each other have been linked under one main location (cluster). If you do not see the specific site you are looking for in the City/Town section of the advert, please check the Jobcentre locations section as it may be available as part of a cluster. Please note that when you state a preference for a cluster location, you may be posted to any of the linked locations within that cluster.

Successful candidates will be appointed to a particular DWP office but will be required to travel regularly and on a potentially daily basis to other DWP premises or locations in the community that are within a reasonable daily commute from the home office. Successful candidates may also be required to work from home on occasion.

Job offers will be made in merit order. If you are successful and your selected location(s) have been filled at the time of offer, DWP may offer you a role from other locations listed within this advert within a reasonable travelling distance of your home

Start Dates

We are looking to fill vacancies from this advert from March and April to June 2021.


Please note that successful part time and job share candidates will be required to work full time for a number of weeks to complete and consolidate training.

Reserve List

The reserve lists may also be used to offer future Fixed Term Appointment (FTA) opportunities which arise across the wider DWP network. Offers would be made in strict merit order.

Existing Civil Servants

If you are an existing civil servant in an OGD, DWP’s preferred option is for you to transfer from your home department to DWP on a loan basis to ensure you can return to your home department at the end of the FTA. In all cases we will want to explore this first. If a transfer on a loan basis cannot be agreed by your home Department, you can still take up the Fixed-term Appointment. DWP would become your home department and you will not be asked to resign from your current position in order to accept the role.

However if there is no post available for you at the end of the FTA, you will revert to your previous substantive grade and could potentially be at risk of redundancy and enter the redeployment process.

If your Fixed-term contract is not extended or converted to permanent and we are unable to redeploy you into a suitable alternative post in your substantive grade through the redeployment process your employment in the Civil Service will come to an end.  Your continuity of service from other department(s) would be taken into account in a redundancy situation.

If successful and transferring from another Government Department full Pre-Employment checks will be carried out.


If you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL DWP-customer_Hub@gov.sscl.com in the first instance.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission