DWP: Touchbase – Fri 13 Aug

Roundup of recent DWP announcements

Health and disability green paper

Don’t miss the chance to shape the future of the benefits system by responding to the Shaping future support: the health and disability green paper consultation.

The 12-week consultation closes on 11 October.

It is running alongside a series of consultation events with disabled people and those with health conditions and their representatives. This includes virtual and face-to-face opportunities. The events currently available to sign up to are as follows, with more events to come:

Face to face

Thursday 2 September – Supporting Employment in Shrewsbury  

Wednesday 8 September – Re-thinking Assessments in Norwich


Monday 6 September – Re-thinking Assessments

Wednesday 22 September – Employment Support

Thursday 30 September – Improving the design of the benefits system 

The Post Office card account service is ending

The Post Office card account (POca) service is coming to an end. Customers can phone the DWP Customer Service centre on 0800 085 7133 (opening hours are 8.30am to 4.00pm, Monday to Friday) to provide new account details for their benefit or State Pension payments.

All POca customers who are unable to provide a bank, building society or credit union account will be moved to the DWP voucher-based scheme called the Payment Exception service which provides access to payments via the PayPoint network. Payment Exception service payments can also be accessed via the Post Office network from the end of August 2021.

Customers will start to be moved to the Payment Exception service from the end of August 2021 if they haven’t yet contacted DWP with new account details.

Find out how and when your benefits are paid

Changes to arrangements over the August Bank Holiday

Opening times are different over the August Bank Holiday.

On Monday 30 August all offices and phone lines are closed (including Scotland). 

To make sure people receive their payments on a day when Jobcentre Plus offices are open, arrangements have been made to make some payments early.

If the expected payment date is Monday 30 August benefits will be paid on Friday 27 August.

If the expected payment date is not shown, customers will get their money on their usual payment date.

Redundancy guidance updated

Being made redundant: finding work, claiming benefits and managing debts guidance aims to make it easier for people to find the right support if they are affected by redundancy. DWP have developed content alongside Government Digital Services, HMRC and the Insolvency Service which includes improved links from other government department’s pages and clearer signposting from the GOV.UK homepage. Evaluation of the new content is underway to ensure this meets the needs of the user.

Learn more about the new Flexible Support Fund process                  

Third sector organisations and partners may wish to learn more about the new Flexible Support Fund Dynamic Purchasing System 2 (FSF DPS2) which goes live on 1 November 2021.

FSF DPS2 is an electronic process for setting up and maintaining a list of suppliers from which social and other service provision can be procured locally as and when the need arises. It is used to purchase Flexible Support Fund provision to help our claimants move into or closer to work.

Find out more

Interested organisations can register for a free engagement event, including those already accredited with DWP’s FSF DPS1.