SWAP opportunities in customer service starting on 7 March

There are still some remaining spaces for a customer service sector-based work academy programme (SWAP) with Skills Training UK and PlusNet.

The course is Customer Service and will be delivered via online Teams from 7 March for 2 weeks. At the end of the 2-week duration period, all learners are guaranteed with a job interview with PlusNet for a Customer Service Advisor. Further details can be found below.

Any interested candidates must be 19+ and currently unemployed. To find out more or sign up, contact charlottewood@SKILLSTRAININGUK.COM

PlusNet SWAP                                                                                                             

Customer Service Advisor

Salary: £21,408.00 plus regular bonuses

Hourly rate: £10.98

Location: The Balance, 2 Pinfold St, Sheffield City Centre, Sheffield S1 2GU

Shifts: 8-hour shift pattern to be confirmed in initial telephone interview, 37.5 hour per week, between 8am – 8pm, Monday – Sunday

Start date for recruitment: Monday 20th February

Start date for Customer Service course: Tuesday 7th March

Work Experience Teams Call: W/C 13th March

Interview date: From W/C 27th March

Start date with PlusNet: 20th April

The Role

Are you someone with enthusiasm and belief in providing excellent customer service?

If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you’re the expert that our customers love talking to.

We are more than a team at PlusNet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.  

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise

and celebrate our differences and embrace diversity at all levels. Everyone is welcome at PlusNet.

Wondering What’s In It For You?

Being part of the PlusNet family brings a huge number of benefits including the below:

  • A great starting salary of £21,408, plus incentives throughout the year
  • Our Smart working model which supports you to create a flexible working routine that works for you
  • Huge discounts off PlusNet, BT & EE products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Brand new sites! We are currently refurbing all our contact centres to make them state of the art and a great place to work
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, for you and the family
  • A share scheme where you can invest in the company at a discounted rate
  • 25 days holiday with the option to buy more
  • Optional Pension scheme to protect your future
  • Critical Illness cover
  • Childcare vouchers
  • Gym membership discounts
  • Discounts off attractions for the family all year round

The smaller bits like; free parking on our sites (terms apply), subsidised canteen, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to get the conversation started!