DWP: Touchbase – Fri 24 March

Roundup of recent DWP announcements 

Help to claim (Universal Credit) 

This week, it was announced that Citizens Advice and Citizens Advice Scotland will continue to deliver Help to Claim support which provides free and impartial advice to people to make their Universal Credit Claim online. This investment of more than £22million means that the provision will be extended to 31 March 2024. 

Help to Claim provides free confidential support to help people make a new Universal Credit claim. 

Since April 2019, Help to Claim has supported over 800,000 people, with nine in 10 people rating their overall experience as good or very good and saying they would recommend it to friends and family. 

People will be able to access the support and advice online or by phone. For those who are unable to access support via these channels, people will be able to contact their local jobcentre, where staff will help to identify the right support to meet their needs.  

For further information about how to claim please visit GOV.UK.   

Bereavement Support Payment Phoneline is closing 

The new DWP Bereavement Services Phoneline (BSP) was introduced in April 2022 on 0800 151 2012.  

From 31 March 2023, the previous BSP phone number 0800 731 0139 will no longer be in service with an unobtainable call tone.  

A termination message has been active since 10 October 2022, directing to the newer DWP Bereavement Services number.  

Please ensure your signposting channels correctly advertise the DWP Bereavement Services number on 0800 151 2012

  1. To report a death to DWP 
  2. Enquire about, make or maintain a claim to: 
  3. Bereavement Benefit 
  4. Bereavement Support Payments
  5. Funeral Expense Payments  

Further information on Bereavement Support Payment and how to claim by phone, post or online can be found on GOV.UK.  

Jobcentre Plus arrangements over Easter 

Jobcentre Plus opening times are different over Easter. 

  • Friday 7 April: offices and phonelines are closed 
  • Monday 10 April: offices and phonelines are closed  

From 11 April offices and phonelines are open as usual. 

To make sure people get their payments on a day when Jobcentre Plus offices are open, some payments will be paid early: 

  • If the expected payment date is Friday 7 April, benefits will be paid on Thursday 6 April 
  • If the expected payment date is Monday 10 April, benefits will be paid on Thursday 6 April 

If the expected payment date is not shown, customers will get their money on their usual payment date.