Sheffield services available – Refugees and asylum seekers (SAVTE)

SAVTE – a charity that provides English Language Support to people in Sheffield – has issues an update for refugees and asylum seeekers in Sheffield in relation to COVID-19.

The update provides details on the community services available in six different languages, English, French, Arabic, Kurdish Sorani, Tigrinya and Amharic.

Details from the English language publication can be viewed below – please follow the hyperlinks for the translated version.

English version:

British Red Cross

The British Red Cross will be providing all possible casework over the phone.  Please call 0114 242 7385. 


Clients needing help from ASSIST should call 0300 201 0072 or text 07761 421 715. Clients will be offered telephone support so that welfare checks can be carried out regularly. 

The Night Shelter, 1:1 casework sessions and the accompanying service are no longer available. ASSIST clients will receive welfare payments/bus passes less frequently.


Solace will be keeping in touch with clients over the phone.  If you are a solace client and wish to contact them please call  0789 930 4905.

Citizens Advice Sheffield

Until further notice you can get help by telephone:

  • Advice Line – 03444 113 111
  • Sheffield Advocacy Hub – 0800 035 0396
  • Help to claim helpline – 0800144 8 444 

If the telephone line is busy please email and someone will be in touch.

Voluntary Action Sheffield

New Beginnings is open for clients to contact by phone or email.  

The office telephone number is 0114 2536655 and the email address is

South Yorkshire Refugee Law and Justice

South Yorkshire Refugee Law and Justice will be in contact with clients as necessary and pass on contact details needed for further support.

City of Sanctuary Sheffield

The Sanctuary and the Drop In are closed until further notice.  

People needing support from City of Sanctuary Sheffield should call the office on 0114 221 1845.

Sheffield City Council

As at 24th March all Council Offices are now closed, except for emergencies.

If you are at risk of homelessness and need to make a new homelessness application please  call 0114 2736306.

If you have any queries about the temporary procedures please email


Learners and public enquiries should call the office on  01142536644.  

Partner organisations and volunteers should email the relevant member of staff.

SAVTE will be setting up ‘Virtual Conversation Groups’ via Zoom. Any learners interested in taking part please email Kerry at:

SPRING Project

SPRING project – offering support to refugees in accessing benefits, limited housing advice, English language support, education, training, volunteering and employment. 

Phone: 07494 036559 from Monday – Thursday 10am – 4pm