Job vacancy: Enrolment and Engagement Officer (Portland Training)

Job Title: Enrolment and Engagement Officer

Responsible to: Contract Lead

Location: Sheffield

Portland Training are currently expanding and have an exciting opportunity available for the right candidate to join our team.

We offer a competitive salary, attractive bonus package and a holiday allowance of 25 days, increasing after two years of service, plus an additional day off for your birthday! Hard work is recognised and incentives/rewards given for this also.

Testament to our commitment to creating the best possible workplace we can, we have been awarded Investors in People, Gold Accreditation!

A commitment shared by everyone in the company – from our Managing Director Hollie to our Apprentices each individual takes ownership for making Portland Training a fantastic place to work. 

Key Duties and Responsibilities:    

  • Providing an excellent level of customer service
  • To contact and develop effective working relationships with new and existing referral partners and learners, both face to face and remotely
  • Attending stakeholder drop ins, job fairs and other marketing events
  • Carrying out robust initial assessment with learners
  • Accurately completing all enrolment and exit paperwork with learners to a quality standard
  • Ensure effective CIEAG is carried out and collate the information obtained at enrolment/induction and share with tutors and other key staff to ensure programmes are planned to meet the needs of learners.
  • Manage your own diary efficiently
  • Identifying and promoting courses to learner and learner referral sources
  • Generate new referrals through promoting Portland Training’s AEB provision
  • To identify and engage in communication with local employment partnership groups to promote our services and identify employment opportunities
  • Achieve monthly individual and team targets for enrolments and course attendance
  • Attending promotions days when required and promoting the companies services to potential customers/learners
  • Support the tracking of the learners upon completion into a positive destination
  • Liaising with colleagues to offer learners the best possible progression route into further training or employment
  • Provide ongoing support and guidance to learners as well as providing more specific support for additional learning needs and additional social needs
  • Support and actively drive learner progression into sustainable employment
  • Undertake training and ongoing development as required
  • Update and maintain learner records including paper and electronic files
  • Ensure contractual and Ofsted requirements are adhered to at all times
  • Read, understand, and contribute to Portland Trainings internal processes
  • Comply with the Safeguarding, Prevent and Health and Safety Policies and to be vigilant to potential concerns and risks
  • Undertake any other duties and responsibilities as required by management team
  • All staff should conduct themselves with professionalism in line with professionalism in line with Portland Training’s brand values and behaviours

Qualifications/Skills Required:                 

  • GCSE Grade C English and Maths or FS Level 2
  • IAG Level 2 or willingness to work towards
  • Good level of ICT skills
  • Experience of working with unemployed adults in an educational setting
  • Experience of roll on roll off delivery
  • Experience and knowledge of Initial Assessment processes
  • Ability to motivate self and learners
    • Ability to prioritise workloads
    • Ability to use initiative and be flexible in approach
    • Contribute and work well as part of a team
  • Excellent communication and time management skills
  • Good organisational skills with an ability to prioritise work-load and meet deadlines
  • Desire to learn, progress and build a career in the training industry


Please email your CV to and if successful we will arrange an interview with you.